Engaged Travel Advisors Drive Agency Success
The structure of host agencies in the travel industry has been gradually changing, with increasing emphasis on engagement rather than overall size. For years, growth was measured by the number of advisors affiliated with an agency. Large advisor networks were often seen as a sign of strength, reach, and influence. However, this metric alone does not fully represent the effectiveness or productivity of an organization. A large advisor base can include a wide range of participation levels. Some advisors actively build their travel businesses, maintain client relationships, and generate consistent bookings. Others may remain inactive or only occasionally engage with the industry. This imbalance can affect how resources are distributed within an agency. Training programs, support systems, and supplier relationships may be spread across a broad group, reducing their overall impact. Engagement offers a more accurate reflection of an agency’s performance. Active advisors contribute to consist...