AI and Travel Advisors - A Must Read

 

From Satellite Communications to Artificial Intelligence

Written By: Tom Ogg, Co-Founder and Co-Owner - Travel Professional NEWS

The History of Travel Industry Disrupters

During my almost 60 years in the travel industry, there have been several events that changed the travel industry in ways where some travel agents grew their business while other agencies closed their doors. AI is just another opportunity in disguise of a disrupter. Following are some of the major disrupters that have happened in the travel industry over the last 50 years.

 Satellite Communications: When satellite communications enabled hotels in Hawaii to get toll-free reservation numbers it devastated companies like Hawaii Hotel Marketing over night. It also spawned Hawaii FIT operators like Classic Hawaii, Runaway Tours and so on.

Satellite Communications When the CRS was made available to agencies it enabled those that were able to acquire them to succeed. Agencies that were still handwriting airline tickets failed over time. The availability of personal computers allowed some agencies to automate much of their operation and gain efficiencies.

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